End of Tenancy Charges

If you initially rented a new property through us and paid a tenancy deposit, it will be held by My Deposits and registered under their custodial protection scheme. 

Once your tenancy has ended and we have carried out a check out inspection, your landlord may wish to charge you for any rent arrears, cleaning or damages etc. In such cases, we will submit a Deposit Release Request (DRR) to My Deposits with the proposed deductions from your deposit, who will then be in contact with you with what to do next.

Simply let My Deposits know that you accept the deductions and they will request your bank details to refund any remaining amount of your directly back to you within 5 working days (but it is usually much quicker). 

Just let My Deposits know that you wish to dispute the charges and the case will be referred to their dispute resolution team. This service provides independent adjudication and makes the final decision on the amount to be charged by the landlord and deducted from your deposit. However, please note that disputing any charges can significantly delay the return of any remaining amount of your deposit back to you, in some cases up to 8 weeks. 

Tenancy deposits are legally capped at 5 weeks worth of rent, however landlords can still charge tenants more than their deposit amount should they have cause to do so. In such cases, the full amount of your tenancy deposit will be retained by the landlord and you will receive a separate invoice for any additional charges with payment required within 7 days. Should you fail to make payment, legal action may be taken against you. 

If you initially rented a new property through us and used a deposit replacement instead of paying a tenancy deposit, or switched from a tenancy deposit to a deposit replacement, you would have used Flatfair.

Once your tenancy has ended and we have carried out a check out inspection, your landlord may wish to charge you for any rent arrears, cleaning or damages etc. In such cases, as there is no deposit to make any deductions from, we will submit the charges to Flatfair who will then be in contact with you with what to do next.

Simply let Flatfair know that you accept the charges and they will send you details to make payment within 5 days.

Just let Flatfair know that you wish to dispute the charges and the case will be referred to their dispute resolution team. This service provides independent adjudication and makes the final decision on the amount to be charged by the landlord and that you must pay. However, please note that to dispute any charges, you will need to pay a £25 adjudication fee that will only be refunded to you if your dispute is successful.

By using Flatfair, landlords can claim up to 5 weeks worth of rent for any rent arrears, and where there are less than 5 weeks or no rent arrears, they can claim between 5 to 10 weeks worth of rent for any dilapidations for cleaning and damages etc. However, landlords can still charge more than this should they have cause to do so. In such cases, the maximum amount through Flatfair will be claimed, which you must pay within 5 days, and we will send you a separate invoice for any additional charges with payment required within 7 days. Should you fail to make payment, legal action may be taken against you.